Need help? Find our frequently asked questions here.

All orders are processed within 1–2 business days. You’ll receive a confirmation email once your order is being prepared.

Once shipped, delivery usually takes 4–8 business days, depending on your location in the UK.

Yes, every order includes a tracking number. You’ll receive it via email once your package has shipped.

If your order hasn’t been processed yet, we may be able to update your address. Please contact us as soon as possible with the correct details.

Currently, we only offer standard UK delivery (3–6 business days). We are working on adding faster options in the future.

If your order hasn’t arrived after 6 business days, please check your tracking details. Still no update? Reach out to our support team and we’ll help.

Shipping is free on all UK orders.

Yes, you can check out as a guest. However, creating an account allows you to track orders and save your details for faster checkout.

Check your spam or promotions folder first. If you still can’t find it, contact us and we’ll resend your confirmation.

Sometimes tracking details take up to 24 hours to update. If it still hasn’t updated after that, please contact us.

At the moment, Amour Étoile only ships within the United Kingdom.

Please contact us immediately if your package is lost or arrives damaged. We’ll work with you to provide a replacement or solution.

Our clothing is based on UK standard sizing. If you normally wear a certain UK size, you can order the same with us.

Yes, most items are true to size. If a piece runs smaller or larger, we mention it in the product description.

Yes, many of our designs are available in extended sizes, so every woman can find her perfect fit.

If you’re between sizes, we usually recommend picking the larger size for comfort.

Our pieces are versatile – perfect for dressing up on special occasions or styling casually for everyday wear.

Yes! Follow us on Instagram and TikTok (@amouretoileuk) for outfit inspiration and seasonal styling ideas.

We select soft, breathable, and durable fabrics to ensure comfort, elegance, and long-lasting quality.

No, as long as you follow the care instructions on the label, our pieces will keep their shape and fit.

We offer a 30-day hassle-free money-back guarantee. To qualify, items must be returned within 30 days of delivery, in their original condition and packaging.

Simply contact our customer support team, and we’ll guide you through the easy return process.

We currently don’t process direct exchanges. Instead, we recommend returning your item and placing a new order for the correct size or style.

You have up to 30 days after delivery to return your items.

Return shipping costs may vary depending on your location. Please check our Refund Policy page for details.

Once your return is received and inspected, your refund will be processed back to your original payment method.

Please refer to our Refund Policy for details on sale item eligibility.

Items that are worn, washed, or damaged (other than manufacturing defects) cannot be returned. Please review our Refund Policy for the full list.

Our team will notify you via email once your return has been inspected and approved.